1. Introduction
Unbias (“we”, “us”, “our”) respects your right to privacy. We are committed to safeguarding the privacy of our customers and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy sets out how we collect and treat your personal information.
2. Types of Personal Information Collected
We collect the following types of information:
- Identity Data: Name, username or similar identifier.
- Contact Data: Billing address, email address and telephone numbers.
- Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types and operating system.
- Usage Data: Information about how you use our website, products and services. This includes heatmaps and interaction recordings.
- Input Data: URLs, business names and content submitted into our “Audit Tools” or AI chat interfaces.
3. How We Collect Personal Information
We collect information directly from you when you:
- Register for an account or subscribe to our service.
- Input a URL for auditing.
- Interact with our AI agents or support team.
- Sign up for our newsletters or download resources.
4. Use of your Personal Information
We use your information for the following purposes:
- Service Delivery: To generate AEO audits, reports and remediation plans.
- AI Training: Anonymised Input Data may be used to refine our internal AI models. We do not use your confidential Personal Information to train public models without consent.
- Marketing: To send you updates on digital infrastructure trends. You may opt-out at any time.
- Transaction Processing: To process payments via our third-party merchant (Stripe).
5. Disclosure of your Personal Information
We may disclose your personal information to:
- Third-party service providers: Strictly for the purpose of enabling them to provide their services. This includes IT service providers (Supabase), data storage, web-hosting, server providers (Netlify/Vercel) and AI processing providers (OpenAI/Anthropic).
- Legal Requirements: Courts, tribunals and regulatory authorities if required by law.
- Overseas Transfer: Some of our suppliers are located outside Australia (primarily in the USA). By providing us with your personal information, you consent to the disclosure of your information to these overseas third parties.
6. Cookies and Tracking Technologies
- Essential Cookies: Required for the operation of the website.
- Analytics: We use tools to measure traffic and usage trends.
- Interaction Tracking: We may record session interactions to improve user experience and debug errors.
7. Security of your Personal Information
We implement enterprise-grade security measures including SSL encryption and restricted database access. However, inherent risks exist in transmitting information across the internet and we cannot guarantee 100% security.
8. Access and Complaints
You may request details of the personal information we hold about you. If you believe we have breached the Australian Privacy Principles please contact us via the website contact form.